Book review: 4 ESSENTIAL KEYS TO EFFECTIVE COMMUNICATION by BENTO C. LEAL III

This book is well organized so we can read it through easily.

I like the 5 steps Empathic Listening Skill in chapter 5.

Step1: Quiet your mind and focus on the other person..

Step2: Listen fully and openly to what they are saying.

Step3: Listen “Through the words” to the deeper thoughts and feelings that you sense from the speaker.

Step4: Don’t interrupt them as they are speaking to you.

Step5: Say back to them, in your own words what they said and their feelings that you sensed from them to make sure you understand them correctly and they feel understood.

And I completely agree that we don’t need to advise them to fix the problem. If we don’t provide the solution, they will find their own solution or action plan just by simply listening to them.

Thank you for reading this post.

Please check the author’s website for your refernece.

Effective Communication